A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading. Это и многое другое вы найдете в книге Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Service Excellence @ Novell: Taking Customer Service from Cost to Profit (книга)
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