Wiley-Interscience Series in Systems and Optimization Queueing Networks Customers, Signals and Product Form Solutions Xiuli Chao, New Jersey Institute of Technology, USA Masakiyo Miyazawa, Science University of Tokyo, Japan Michael Pinedo, New York Это и многое другое вы найдете в книге Queueing Networks: Customers, Signals and Product Form Solutions (Xiuli Chao, Masakiyo Miyazawa, Michael Pinedo)