This title is part of the UniversityOfHealthCare/ UniversityOfBusiness Interactive Training Library, which offers authoritative, clearly written material in an interactive form for better comprehension and documentation of Это и многое другое вы найдете в книге Sales Humor Delivery Skills 1 Manual and CD: Sales Skills Development Using Techniques from Dramatics for All Levels of Salespeople (Daniel, M.D. Farb)