Telephone Skills for Professionals in Health Care Wendy Leebov

This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersÂ’ needs and more adept at handling their phone interactions. Это и многое другое вы найдете в книге Telephone Skills for Professionals in Health Care (Wendy Leebov)