Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results Ellen Phillips

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the Это и многое другое вы найдете в книге Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (Ellen Phillips)