Книги автора «W. Earl Sasser»

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Книги

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees (James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger)

SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME

SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME (James L. Heskett,W. Earl Sasser,Christopher,W.L. Hart)

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger)