Книги автора «James L. Heskett»

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees (James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger)

SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME (James L. Heskett,W. Earl Sasser,Christopher,W.L. Hart)

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger)

Service Breakthroughs (James L. Heskett)