Книги автора «Dick Lee»

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Книги

The Customer Relationship Management Survival Guide

The Customer Relationship Management Survival Guide (Dick Lee)

The Blueprint for CRM Success: Results of a Comprehensive Study Identifying Best Practices Leading To ROI And Factors Contributing To Failure

The Blueprint for CRM Success: Results of a Comprehensive Study Identifying Best Practices Leading To ROI And Factors Contributing To Failure (Dick Lee,David Mangen,Bob Thompson)

Strategic CRM V2.0: the Field-Tested, Research-Validated Best Practices Manual For Generating ROI from CRM

Strategic CRM V2.0: the Field-Tested, Research-Validated Best Practices Manual For Generating ROI from CRM (Dick Lee)