Книги автора «Ivanka Menken»

Financial Management Theory and Practice: Fundamentals of Managing IT Services with IT Service Financial Management Best Practices, A Practitioner's Guide (Gerard Blokdijk,Ivanka Menken)

ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Mana (Gerard Blokdijk,Ivanka Menken,Claire Engle)

Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook (Gerard Blokdijk,Ivanka Menken,Jackie Brewster)

The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant (Gerard Blokdijk,Ivanka Menken,Claire Engle)

Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process (Gerard Blokdijk,Ivanka Menken)

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Ma (Gerard Blokdijk,Ivanka Menken)

IT Governance Metrics Measurement and Benchmarking Best Practice Workbook: Roadmap, Implementation and Management - Ready to use supporting documents bringing Theory into Practice (Gerard Blokdijk,Ivanka Menken)

Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improveme (Ivanka Menken)

Supplier Management Best Practice Handbook: Evaluating, Sourcing, Managing and Delivering Supplier Excellence in Relationships, Quality and Costs - Ready to use bringing Theory into Action (Gerard Blokdijk,Ivanka Menken)

ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financi (Ivanka Menken,Claire Engle,Jackie Brewster)

Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice (Gerard Blokdijk,Ivanka Menken)

Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice (Gerard Blokdijk,Ivanka Menken)

Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing Theory into Pr (Gerard Blokdijk,Ivanka Menken)

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to use bringing Theory into Action (Gerard Blokdijk,Ivanka Menken)

Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk (Gerard Blokdijk,Ivanka Menken)

IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Actio (Gerard Blokdijk,Ivanka Menken)

The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition (Ivanka Menken)