На данной странице предаставлены все книги по ключевому слову «потребитель»
Customer Service: Empowerment and Entrapment ()
Understanding the Consumer (Isabelle Szmigin)
The New Marketing Conversation : Creating and Strengthening Relationships Between Buyers and Sellers (Donna Baier Stein)
Consumers, Policy and the Environment : A Tribute to Folke Olander ()
Work, Consumption and Culture : Affluence and Social Change in the Twenty-first Century (Paul Ransome)
Understanding Consumer Choice (Gordon Foxall)
Por Que Deseamos Lo Que Deseamos? (Melinda Davis)
Focus Groups: Supporting Effective Product Developement ()
Improving Fuel Economy : Money In Your Pocket ()
It Came from Outer Space : Everyday Products and Ideas from the Space Program (Marjolijn Bijlefeld)
The American Marketplace: Demographics And Spending Patterns (American Marketplace) (Editors of the New Strategist)
Buying a Horse, 2nd Edition (Lesley Ward)
Consumer Reports Travel Well for Less 2003 (Consumer Reports Travel Well for Less) ()
The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved) (Michael Schell)
The New Mainstream : How the Multicultural Consumer Is Transforming American Business (Guy Garcia)
Skills for Consumer Success (Mary Queen Donnelly)
The Customer Learning Curve : Creating Profits from Marketing Chaos (Karl Hellman)
Repair Your Credit and Knock Out Your Debt (Jeff Michael)
Products Liability and Safety: Cases and Materials, Fourth Edition (University Casebook) (David G. Owen)
Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations (Dale Midgley)
Consumer Behavior: Building Marketing Strategy, 9/e, (with DDB Needham Data Disk) (Delbert I Hawkins)
The Play Zone : Unlock Your Creative Genius and Connect with Consumers (Lewis Pinault)
Customer-Driven Services Management (S Balachandran)
Crm in a Week (In a Week) (Brian Salter)
Relationship Marketing : Three-Volume Set (Sage Library in Business and Management) ()
Handling Difficult People (Daniel,M.D. Farb)
Provider Patient Relationships Manual and CD: With Practical Techniques for Improving Customer Care in Healthcare, for all Levels Such as Office Manager, ... Quality Management in their Organ (Daniel,M.D. Farb)
Relationship Marketing : Dialogue and Networks in the E-Commerce Era ()
Customer and Patient Care Manual and CD: With Practical Techniques for Improving Customer Care and Patient Relationships in Healthcare, for all Levels ... Dentist, and Executives, who want (Daniel,M.D. Farb)
How to Use Your Business Cards for Success (G. Lee Mikules)
Reorganizing for Customer and Patient Care Manual and CD: Change Management, Corporate Culture, and Organizational Structure in Healthcare Organizations, ... Quality Management in Their Organ (Daniel,M.D. Farb)
Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series) (JoAnn Haberer)
How to Measure Customer Satisfaction (Nigel Hill,John Brierley,Rob Macdougall)
Fundamentals of Customer-Focused Management : Competing through Service (Joby John)
50 Activities for Achieving Excellent Customer Service (Darryl S. Doane)
Culinary Taste: Consumer Behaviour in the International Restaurant Sector (Hospitality, Leisure and Tourism) (Donald Sloan)
Putting Stakeholder Management into Practice ()
Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points) (Garber Peter)
Winning at Service : Lessons from Service Leaders (Waldemar Schmidt)
The Service Pro: Creating Better, Faster, and Different Customer Experiences ()
Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points) (Garber Peter)
Customer-Centered: Telecommunications Services Marketing (Artech House Telecommunications Library) (Karen G. Strouse)
The World of Customer Service (Pattie Odgers)
How to Draft Bills Clients Rush to Pay, 2nd Edition (J. Harris Morgan)
151 Quick Ideas to Get New Customers (151 Quick Ideas) (Jerry R. Wilson)
Strategic Customer Planning ()
Beyond the Basics: Research-Based Rules for Internet Retailing Advantage ()
Deal Engines: The Science of Auctions, Stock Markets, and E-Markets ()
Consumer Behavior (J. Paul Peter,Jerry Olson)
Store Wars : The Battle for Mindspace and Shelfspace (Judith Corstjens,Marcel Corstjens)
The Complete Tightwad Gazette: Promoting Thrift As a Viable Alternative Lifestyle ()
Beyond Listening: Learning the Secret Language of Focus Groups (Bonnie Goebert,Herma Rosenthal)
The Secret Sales Pitch: An Overview of Subliminal Advertising ()
Citizen Brand: 10 Commandments for Transforming Brands in a Consumer Democracy (Marc Gobe)
The Clustered World : How We Live, What We Buy, and What It All Means About Who We Are (Michael J. Weiss)
The Social Psychology of Consumer Behaviour (Applying Social Psychology) ()
The Consumer Society Reader (Juliet Schor,Douglas B. Holt,Douglas Holt)
Hub Culture : The Next Wave of Urban Consumers   (Stan Stalnaker)
They Say They Want a Revolution: What Marketers Need to Know As Consumers Take Control (Paul Matthaeus)
Cycles: How We Will Live, Work, and Buy (Maddy Dychtwald)
Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (Ellen Phillips)
The Gender and Consumer Culture Reader (Jennifer Scanlon)
Consumer Behaviour in Tourism ()
World Class Selling : The Crossroads of Customer, Sales, Marketing, and Technology (Jim Holden)
Consuming Subjects (Elizabeth Kowaleski-Wallace)
The Y2K Personal Survival Guide (Michael S. Hyatt)
Selling It: The Incredible Shrinking Package and Other Marvels of Modern Marketing (Lesslie Ware,Leslie Ware,Editors of Consumer Reports)
The New York Times Guide to Alternative Health (Jane E. Brody,Denise Grady)
Cases in Consumer Behavior Volume 1 (Martha McEnally)
Going Shopping: Consumer Choices and Community Consequences ()
Secrets of the Savvy Consumer (Corey Sandler)
Real Time: Preparing for the Age of the Never Satistied Customer ()
Consumers and Services (Mark Gabbott,Gillian Hogg)
The Unmanageable Consumer: Contemporary Consumption and its Fragmentations (Yiannis Gabriel,Tim Lang)
The Emerging High-Tech Consumer ()
The Next Economy : Will You Know Where Your Customers Are? (Elliot Ettenberg,Elliott Ettenberg)
Consumer Safety Regulation: Putting a Price on Life and Limb (Peter Asch)
Psychology of the Consumer and Its Development: An Introduction (Plenum Series in Adult Development and Aging) ()
Quick Response: Managing the Supply Chain to Meet Consumer Demand (Bob Lowson,Russell King,Alan Hunter)
Harness the Future: The 9 Keys to Emerging Consumer Behaviour (Shirley Roberts)
Creating Consumer Loyalty in Healthcare (Management Series) ()
The Active Consumer: Novelty and Surprise in Consumer Choice (Routledge Frontiers of Political Economy) (Marina Bianchi)
Consumer Law: Cases, Problems and Materials (Frederick H. Miller,Alvin C. Harrell,Daniel J. Morgan,Carolina Academic Press)
Generation Deluxe How the Super Rich Spe (Iris Nowell)
The Allure of the Foreign: Imported Goods in Postcolonial Latin America (Linking Levels of Analysis) (Benjamin Orlove)
The Elgar Companion to Consumer Research and Economic Psychology (Peter E. Earl,Simon Kemp)
Consumer Psychology of Tourism, Hospitality and Leisure ()
Strategic Marketing Problems: Cases and Comments, 10th Edition ()
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Jeffrey J. Fox)
Consumer Behavior, Sixth Edition (Michael R. Solomon)
Call Center Forecasting and Scheduling : The Best of Call Center Management Review (Gerry Barber,Brad Cleveland,Henry Dortmans)
Be Our Guest: Perfecting the Аrt of Customer Service (Michael D. Eisner)
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (John R. DiJulius III)
The Cruising Multihull (Chris White)
The One to One Fieldbook: The Complete Toolkit for Implementing a 1To1 Marketing Program (One to One) (Don Peppers,Martha Rogers,Bob Dorf)
Lessons in Service from Charlie Trotter (Ed Lawler,Edmund Lawler,Charlie Trotter)
Customer Service: Skills and Concepts for Success, Student Edition ()
Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World ()
Built for Use: Driving Profitability Through the User Experience (Karen Donoghue,Michael Schrage)
Call Center Success: Essential Skills for CSRs (Lloyd C. Finch)
Value-Based Marketing for Bottom-Line success : 5 Steps to Creating Customer Value (J. Nicholas DeBonis,Eric W. Balinski,Philip Allen)
The Relationship Advantage : Become a Trusted Advisor and Create Clients for Life ()
UP Your Service! ()
The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One) (Don Peppers,Martha,Phd Rogers)
Total Access ()
The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships ()
Going for the Green: Selling in the 21st Century (Doug Peterson,Walter G. Meyer)
CRM, Customer Relationship Management: Users Top, en Espanol / Spanish (Walter Duer)
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones ()
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series) (Kristin Anderson,Ron Zemke)
The Customer Relationship Management Survival Guide (Dick Lee)
Customer Service: Building Successful Skills for the Twenty-First Century ()
From Cellmates to Soulmates Integrating Sales and Service (Mark W. Heisler,Suzanne Baldino Jones)
Customer Relationship Management (Ec-Council)
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series) (Jon Anton,Natalie L. Petouhoff)
Why Customers Come Back: How to Create Lasting Customer Loyalty (Manzie R. Lawfer)
Best of Class: Building a Customer Service Organization (Executive Excellence Classics) (Ken Shelton)
Stop the Bad Service (Margo Chevers)
Up Your Service Insights ()
Warranties: Planning, Analysis, and Implementation (James R. Brennan)
Service Quality: New Directions in Theory and Practice ()
Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention (Edited by Thorsten Hennig-Thurau,Ursula Hansen)
C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management ()
The Blueprint for CRM Success: Results of a Comprehensive Study Identifying Best Practices Leading To ROI And Factors Contributing To Failure (Dick Lee,David Mangen,Bob Thompson)
Your Customer $ystem (Dr. Daniel R. Price)
Breaking Through : Implementing Customer Focus in Enterprises (Sandra Vandermerwe)
Service With a Smile (Christine West)
Customer Connections: New Strategies for Growth ()
The Modern-Day Service Professional : Succeeding in the Hospitality Industry (David J. Moran,William Brent Felstead)
Quest for Loyalty (William Porter)
Resolving Complaints for Professionals in Health Care (Wendy Leebov)
Irresistible Businesses: Dazzling And Delighting Customers For Life! (Lynn M. Thomas)
Digital Marketing (Will Rowan)
Telephone Skills for Professionals in Health Care (Wendy Leebov)
Beyond Customer Service (Fifty-Minute Series Book) ()
Shore to Shore: The Politics of Migration in Euro-Maghreb Relations (Sarah Collinson)
Consumer Trust in Electronic Commerce: Time for Best Practice (Law and Electronic Commerce, 17) ()
Completing the Sales Transaction (Retailing Smarts Series) (Geri McArdle)
Providing Personalized Customer Service (Crisp Retailing Smarts Series) ()
The Consumer Trap: Big Business Marketing in American Life (The History of Communication) (Michael Dawson)
Course ILT: Call Center ()
Uncommon Grounds: The History of Coffee and How It Transformed Our World (Mark Pendergrast)
