A quick reference guide with over thirty tools and tips for helping the reader create and manage effective change whether in customer service, business processes, behaviors or organization-wide improvement. Это и многое другое вы найдете в книге Build That Change!: Tools and Techniques for Facilitating Change (How to Be Better) (Kogan Page)
Build That Change!: Tools and Techniques for Facilitating Change (How to Be Better) Kogan Page
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