Design for Six Sigma for Service (Six SIGMA Operational Methods) Kai Yang

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements. Это и многое другое вы найдете в книге Design for Six Sigma for Service (Six SIGMA Operational Methods) (Kai Yang)