Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) Jay R. Galbraith

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Jay R. Galbraith - «Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)»

О книге

Designing the Customer-Centric Organization offers today’s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices. Download Description"Designing the Customer-Centric Organization offers today"s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure,management processes, reward and management systems, and people practices. Это и многое другое вы найдете в книге Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) (Jay R. Galbraith)

Полное название книги Jay R. Galbraith Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
Автор Jay R. Galbraith
Ключевые слова менеджмент
Категории Деловая литература, Менеджмент. Управление предприятием
ISBN 787979198
Издательство
Год 2005
Название транслитом designing-the-customer-centric-organization-a-guide-to-strategy-structure-and-process-jossey-bass-business-and-management-series-jay-r-galbraith
Название с ошибочной раскладкой designing the customer-centric organization : a guide to strategy, structure, and process (jossey bass business and management series) jay r. galbraith