The ways that IT operations of medium and large companies have changed considerably in recent years are addressed in this guide to supporting IT services through effective knowledge management. Topics such as agility, governance, risk management, knowledge management, business intelligence, quality, and ITIL are covered. How each of these topics affect strategy and, in turn, guide and direct implementation instructions such as standards and best practices is also discussed.
Это и многое другое вы найдете в книге The IT Strategy Management Process: Supporting IT Services Through Effective Knowledge Management (Eugen Oetringer) The IT Strategy Management Process: Supporting IT Services Through Effective Knowledge Management Eugen Oetringer (книга)
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