Benchmarking Workbook: With Examples and Ready-Made Forms Bengt KarlA¶f

The Benchmarking Workbook will do exactly what the title suggests — make it easier for you to put theory into practice. It is a "do-it-yourself" guide to benchmarking. Benchmarking methods are simple, easy to grasp, and universal — everyone cando it! But many people suffer from unclear frames of reference, impossible deadlines, inadequate budgets, unexplained expectations; even when these obstacles are overcome, the greatest danger is becoming swamped by detail. This is where the Benchmarking Workbook will prove to be a major ally. If you are on a benchmarking team, you will find that this workbook is a tool to help get at the practical aspects; aspects with which books of theory just cannot cope. It includes

• examples from actual cases
• self-diagnostic "what to do" sections
• forms, checklists and questionnaires

The Benchmarking Workbook helps you

• organize your research
• clarify your thinking
• prioritize your findings

The Benchmarking Workbook has been developed byKarlöf and Partners. It is the practical companion to the original book Benchmarking: A Signpost to Excellence in Quality and Productivity by Bengt Karlöf and Svante Östblom, published by John Wiley & Sons. Это и многое другое вы найдете в книге Benchmarking Workbook: With Examples and Ready-Made Forms (Bengt KarlA¶f)