The results of business behaviour can be seen and experienced in the form of the goods that are produced. However, what goes on within organizations is often hidden from the outside world. Taking a systems and process perspective, this book demonstrates that any business is a number of interrelated processes whose success is determined by the extent to which these activities add value whilst minimizing cost. Это и многое другое вы найдете в книге Understanding Business: Process (Understanding Business S.) (David Barnes)