Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this Это и многое другое вы найдете в книге Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction (William C., Ph.D. Byham, Jeff Cox)