ISO 9000 authority, Greg Hutchins, presents a comprehensive resource that will assist anyone seeking information and updates on ISO standards. The workbook outlines a proven approach to developing and maintaining quality systems documentation. Starting with a review of quality procedures, work instructions and quality manuals, Hutchins includes a complete explanation of how to prepare each type of quality documentation. Sample quality manuals are included along with step-by-step advice and guidelines. Contains dozens of sample quality procedures and work instructions for a wide variety of business processes. Это и многое другое вы найдете в книге The ISO 9000 Workbook : A Comprehensive Guide to Developing Quality Manuals and Procedures (Greg Hutchins)