The minds behind Temple University’s real-time virtual reference desk walk you through six key steps to starting and operating a virtual reference service:

* Preparation and planning

* Selecting software

* Deciding on staffing patterns

* Training reference personnel

* Marketing your live virtual reference desk

* Evaluating effectiveness

The authors identify five service models: Basic, Homegrown, Advanced, Collaborative, and Corporate, providing strategies and tips for each. Loaded with graphics, checklists and examples, this how-to manual combines cutting-edge theory with the best examples of practical applications.

An essential planning guide for all types of libraries. Это и многое другое вы найдете в книге Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians (How-To-Do-It Manuals for Libraries, No 118) (Marc Meola, Sam Stormont)