Every workplace has its share of conflict, and one of training"s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features:

* Field-proven exercises from the authors" worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q & A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters

It also includes a jam-packed Trainer"s Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the "My Workshop Starts in Five Minutes" section to fully developed sessions, this book will be every educator"s best friend. Это и многое другое вы найдете в книге The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners (Bill Withers, Keami D. Lewis)