Providing Quality Service: What Every Hospitality Service Provider Needs to Know William B. Martin (книга)

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William B. Martin - «Providing Quality Service: What Every Hospitality Service Provider Needs to Know»

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Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles.The manual provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their goal of quality service. The author outlines customer service fundamentals including winning with the customer, defining “quality” in quality service, the system side of service and the human side of service, four basic customer service needs, selling that sells, and gracious problem solving, plus self-assessment exercises. For service providers and trainers. Это и многое другое вы найдете в книге Providing Quality Service: What Every Hospitality Service Provider Needs to Know (William B. Martin)

Полное название книги William B. Martin Providing Quality Service: What Every Hospitality Service Provider Needs to Know
Тип Книга
Автор William B. Martin
Ключевые слова предпринимательство, отраслевой бизнес
Категории Деловая литература, Менеджмент. Управление предприятием
ISBN 130967459
Возрастное ограничение 18
Издательство
Год
Название транслитом providing-quality-service-what-every-hospitality-service-provider-needs-to-know-william-b-martin
Просмотров 4
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