This 271 page manual contains all the information, strategies, and materials needed to start a mystery shopping business in your community. It addresses marketing, selecting and preparing contract shoppers, organizing work, evaluating shoppers" reports, designing report formats, producing statistical reports, pricing your services, and ethical issues. The CD-rom that accompanies our manual contains samples of blank forms for many different types of businesses, forms to track the work in your office, and samples of contracts for shoppers. Это и многое другое вы найдете в книге Starting Your Mystery Shopping Business (Judith Rappold)