ISO 9001:2000 Management Responsibility In a Nutshell Jeanne Ketola, Kathy Roberts

The new ISO 9001:2000 standard requires active, demonstrable management involvement in your quality management system. Auditors are required to determine if management is truly involved and committed to the success of the organization’s ISO 9001:2000 effort. This book from the authors of the best-selling ISO 9000:2000 In a Nutshell clearly and concisely explains everything managers need to know to ensure a successful registration. Inside you"ll find such information as: management responsibility overview; management commitment; management representative; quality policies, planning, and objectives; management review; utilizing customer feedback; continual improvement and management responsibility; and answers to commonly asked questions. Это и многое другое вы найдете в книге ISO 9001:2000 Management Responsibility In a Nutshell (Jeanne Ketola, Kathy Roberts)