Though the term sounds general, "operational optimization" actually consists of several clearly defined tools that must be used together to be successful. Product and process analysis, mental Division of Labor, and knowledge base building must all be properly applied to yield increased profitability, improvements in product quality, and a more robust knowledge base. OPTIMIZE YOUR OPERATION presents these vital tools using entertaining, easy-to-understand stories that speed the learning process. These stories encompass the lessons that will allow a businessperson to radically improve a department, a division, or an entire company. Это и многое другое вы найдете в книге Optimize Your Operation: Stories, Tools and Lessons for Using the Principles of Process Management to Improve Your Quality (The Walkabout Series) (James C. Abbott)