Info-line: Level 5 Evaluation: Mastering ROI Jack Phillips, Patricia F. Pulliam

Outlines the ways HR practitioners (1)can demonstrate how training affects the organization"s bottom line, (2) can explain the linkage between HR and business strategies, and (3) can illustrate a level of accountability for the HR department. Describesmethods of collecting data, isolating the effects of training, and the barriers and benefits to ROI. Job aid includes a data collection plan and an ROI analysis plan. Это и многое другое вы найдете в книге Info-line: Level 5 Evaluation: Mastering ROI (Jack Phillips, Patricia F. Pulliam)