This important new edition considers the strategic aspects of total quality management. It describes the concepts of total quality and provides guidance on how they can be applied to maximise an organisation"s operational efficiency. Это и многое другое вы найдете в книге Total Quality Management: The Key to Business Improvement : A Pera International Executive Briefing (Chris Hakes)
Total Quality Management: The Key to Business Improvement : A Pera International Executive Briefing Chris Hakes
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