Soul of the Firm C. William Pollard, Carlos H. Cantu

In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. This is no new management fad, no highly touted process improvement. The secret they have discovered is the "soul of the firm." Это и многое другое вы найдете в книге Soul of the Firm (C. William Pollard, Carlos H. Cantu)