Every office has someone who"s no fun to be around. But getting along with that person - and managing them effectively - can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
Recognize why and when people act out. Identify different types of difficult people. Cope with difficult behavior. Get the most out of trouble employees. Nurture a harmonious work environment.
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world"s most influential business minds, they feature practical strategies and tips to help you get ahead. Это и многое другое вы найдете в книге Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (John Hoover)