Corporations, it seems, are always seeking the "silver bullet" that will create intimacy with customers. But most efforts fail from the moment they begin, say respected consultants, Tom Stevenson and Sam Barcus. The reason? Это и многое другое вы найдете в книге The Relationship Advantage : Become a Trusted Advisor and Create Clients for Life
The Relationship Advantage : Become a Trusted Advisor and Create Clients for Life (книга)
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