How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the Это и многое другое вы найдете в книге Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (Ellen Phillips)
Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results Ellen Phillips
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