The World of Customer Service Pattie Odgers

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints. Это и многое другое вы найдете в книге The World of Customer Service (Pattie Odgers)