A set of tools to deal with a challenging leadership issue. It is rare that you find a detailed and pragmatic guide to something subject to such mis-understanding and debate. Governance in general and IT governance in particular is often left to the realm of politics, personality and perception. This book takes a look at how to make IT governance matter and function properly. The tools allow you to show governance on a page and align governance decisions with business strategy and metrics -- all good things. Why should you care about IT governance, well because good IT governance is related to good business performance. Also as information and technology handle more business, making decisions about these assets becomes critical. This book is not a white wash over the issue -- it is practical, specific and filled with best practices of people who are doing it well. The recommendations here are backed by real data and results. For those looking at corporate governance, the frameworks and practices developed here apply to other realms of governance. If you are a CIO, then governance is how you get things done with other executives -- a must read. Finally data and proven practices on a topic where they are needed most, this book enables you to apply and achieve; The principals of IT governance metrics setting, measurement and benchmarking with ISO 20000, Six Sigma, using ROI and KPIs. The framework approach to metrics including performance drivers (key performance indicators) and outcome measures (key goal indicators) Selecting and implementing cost-effective performance drivers and outcome measures Reporting on and interpreting IT governance metrics How to compare specific metrics with those of others and identify improvement opportunities Comparing management guidelines with balanced scorecard methodologies Это и многое другое вы найдете в книге IT Governance Metrics Measurement and Benchmarking Best Practice Workbook: Roadmap, Implementation and Management - Ready to use supporting documents bringing Theory into Practice (Gerard Blokdijk, Ivanka Menken)