Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA). "The Financial Management Toolkit" is an excellent text that covers the major topics of financial management: how to evaluate and interpret financial decisions, the tools a manager should use to forecast future earnings and manage growth, how to properly valuate investment opportunities, and so forth. Financial management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implementing the costing and charging of changes in the IT Infrastructure. The financial management Tool Kit provides a wide variety of resources to boost your understanding and ability to implement financial management in your organization. Contents include Financial management Objectives and Goal templates, Financial Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well financial management is performed in your environment. This book is ideal if you are not yet familiar with basic accounting and finance concepts and also when you want a deeper understanding of finance in a corporate setting. Это и многое другое вы найдете в книге The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant (Gerard Blokdijk, Ivanka Menken, Claire Engle)