Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)) Karen Leland, Keith Bailey

As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in today"s fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times mre to gain a new customer than to retain a current one. Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can tae to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers. Filled with real world, practical advice gathered from Fortune 500 companies, small businesses, and entrepreneurs aroud the world, Customer Service In An Instant is a must read for anyone whose job involves frequent contact with external or internal customers by telephone, e-mail, or in person. Readers will learn the essential skills they need to create the kind of servie partnerships that lead to both satisfied customers and staff including: * Using technology to create customer closeness. * Winning loyalty points by taking service initiative. * Understanding customers" core concerns. * Learning the most powerfultwo sentences in customer service. Это и многое другое вы найдете в книге Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)) (Karen Leland, Keith Bailey)