Financial Management Theory and Practice: Fundamentals of Managing IT Services with IT Service Financial Management Best Practices, A Practitioner's Guide Gerard Blokdijk, Ivanka Menken

Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effectve stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA). Financial Management Theory and Pactice is an excellent text that covers the major topics of financial management: how to evaluate and interpret financial decisions, the tools a manager should use to forecast future earnings and manage growth, how to properly valuate investment opportuniies, and so forth. Financial management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implemnting the costing and charging of changes in the IT Infrastructure. This book provides a wide variety of resources to boost your understanding and ability to implement financial management in your organization. Contents include Financial managementObjectives and Goal templates, Financial Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well financial management is performed in your environment. This book is ideal if you are not yet familiar with baic accounting and finance concepts and also when you want a deeper understanding of finance in a corporate setting. Это и многое другое вы найдете в книге Financial Management Theory and Practice: Fundamentals of Managing IT Services with IT Service Financial Management Best Practices, A Practitioner's Guide (Gerard Blokdijk, Ivanka Menken)