"Very innovative. The Heart of the Sale presents the selling process in a fresh and upbeat manner. It"s easy to follow and understand, and makes the selling skills much less intimidating to a newcomer in the field of selling."
—Martha Orell, Trainer, Global Reservations Inter-Continental Hotels Group "The Heart of the Sale should be required reading for any person getting into the sales field, advanced reading for any salesperson desirous of improving his or her income, and study to anyone intent on improving their interpersonal skills."
—Bill Knuth, Trainer, Harry M. Stevens, Inc. Это и многое другое вы найдете в книге The Heart of the Sale: Making the Customer's Need to Buy the Key to Successful Selling (Garry Mitchell)