A Harvard social scientist documents the pitfalls and promise of computerized technology in business life, warning that advanced information technologies present us with a fateful choice--to continue automation at the risk of robbing workers of gratification and self-image, or to "informate" and empower ordinary working people to make critical and collaborative judgments. Это и многое другое вы найдете в книге In the Age of the Smart Machine: The Future of Work and Power (Shoshana Zuboff)