A nifty addition to the list, this book applies the techniques of the U.S. Army"s After Action Review as a model for any organization to use in learning from what it has done--both its successes and its failures. Это и многое другое вы найдете в книге How Organizations Learn: Investigate, Idenfify, Institutionalize (Crisp Management Library, 23) (Patrick Townsend, Joan E. Gebhardt)