Your company"s reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool.
Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning. Это и многое другое вы найдете в книге Telephone Skills from A to Z: The Telephone "Doctor" Phone Book (Fifty-Minute Series Book) (Nancy J. Friedman)