Telephone Courtesy & Customer Service (Fifty-Minute Series.) Lloyd C. Finch

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Lloyd C. Finch - «Telephone Courtesy & Customer Service (Fifty-Minute Series.)»

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Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers" needs. Ask effective questions. Master proper telephone techniques.

Learning Objectives: To describe the basics of providing high-quality customer service. To explain proper telephone skills. To explore the importance of understanding customer needs. To explain the essential role customer service plays in creating a favorable impression of the company. Это и многое другое вы найдете в книге Telephone Courtesy & Customer Service (Fifty-Minute Series.) (Lloyd C. Finch)

Полное название книги Lloyd C. Finch Telephone Courtesy & Customer Service (Fifty-Minute Series.)
Автор Lloyd C. Finch
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Категории Деловая литература, Маркетинг. Реклама
ISBN 1560525770
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Название транслитом telephone-courtesy-amp-customer-service-fifty-minute-series-lloyd-c-finch
Название с ошибочной раскладкой telephone courtesy & customer service (fifty-minute series.) lloyd c. finch