An action-oriented, 12-step program designed to enable companies and individuals to produce more effectively within the structure of high-performance work teams and achieve customer-centered results. Describes how to manage in the face of constant uncertainty; coach, mentor, and network throughout the organization to attain goals; dissolve problems; and source and drive action in four innovative ways. Это и многое другое вы найдете в книге The Phoenix Agenda : Power to Transform Your Workplace (John Whiteside)