"Telephoning in English" is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for learners at the intermediate and upper intermediate levels, and can be used in class or as self-study.
The emphasis is on developing and consolidating practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.
The third edition of this highly regarded and successful title brings the course up-to-date to take into account the most important recent developments in telecommunications. Это и многое другое вы найдете в книге Telephoning in English (B. Jean Naterop, Rod Revell)