A benchmarking program gives your help desk an opportunity to add value to your organization by supporting its continuous improvement process. Jerry Mirelli, an IT and business management consultant, presents a concise introduction to this growing management discipline. You"ll see why smart companies benchmark, and understand how the process can help your support center evolve beyond problem solving to become an essential monitor of corporate success.
Формат: 14 см х 21,5 см. Это и многое другое вы найдете в книге The Help Desk Contribution to Corporate Benchmarking (Jerry Mirelli)