Book DescriptionA powerful new model for employee performance improvement
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"You have a bad attitude about your job."
"You need to change your priorities."
"You dont understand how we do things around here."
When negative feedback damages an employees self-image, ego and motivation, the employee often gets madand blames the messenger. It doesnt take long for managers to learn not to be the bearers of bad tidings if they can possibly avoid it.
This book explores the limitations of traditional evaluation systems and introduces positive, alternative approaches including a new concept, Self-Directed Feedback.
Now you can offer employees all the performance information they need to grow personally and professionally.
Using forms, questionnaires, case studies, and action plans, the author presents step-by-step guidelines to make feedback about the negative side of performance easier to giveand easier to swallow.
Heres a brief outline of some of the chapters:
Making Performance Feedback Meaningful10 common pitfalls of performance systems
Feedback Perspectivesthe leverage perspective, matters of degree, politics of performance feedback, halos and horns revisited, guidelines for giving negative feedback
Feedback Consequencesformal and informal recognition, psychological effects of performance feedback, truth is a point of view, almost perfect, self concepts
Levels of Performance Feedbackno feedback, no formal feedback or documentation, formal performance feedback including personalized communications, 360-degree feedback, team feedback
Self-Directed Feedbackhow it works, learning to accept it, designing your self-directed feedback plan, developing self-directed feedback questions Это и многое другое вы найдете в книге Giving and Receiving Performance Feedback (Peter Garber)