From Cellmates to Soulmates Mark W. Heisler

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Mark W. Heisler - «From Cellmates to Soulmates»

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Book DescriptionThis book is about customer relationship management, just not in the typical sense. Let"s be honest. The people responsible for maintaining customer relationships in your company don"t get along. Sales and service don"t share the same goals; they don"t coordinate work; they barely communicate. Is it any wonder customers come and go as if they"re moving through a revolving door? The authors describe in practical, real world terms how to integrate (literally) a company"s sales efforts withits service delivery. When sales and service work together to develop and maintain healthy relationships with customers, the company achieves greater profitability by improving customer acquisition, and building customer loyalty with a purpose: to generate repeat, recurring and referral sales. Это и многое другое вы найдете в книге From Cellmates to Soulmates (Mark W. Heisler)

Полное название книги Mark W. Heisler From Cellmates to Soulmates
Автор Mark W. Heisler
Ключевые слова ваш потребитель
Категории Деловая литература, Маркетинг. Реклама
ISBN 1589393406
Издательство
Год 2003
Название транслитом from-cellmates-to-soulmates-mark-w-heisler
Название с ошибочной раскладкой from cellmates to soulmates mark w. heisler