This book for environmental managers applies the techniques of total management to environmental management: TQEM. It provides the practical tools for successfully implementing TQEM, measuring results, assessing and improving a program, and benchmarking progress. It also provides guidance on integrating ISO 14000 compliance into existing environmental management systems. Contains a matrix based on the Baldridge Quality Award categories for implementing TQEM and an example of a model company that illustrates how to apply the matrix. Это и многое другое вы найдете в книге Strategic Environmental Management : Using TQEM and ISO 14000 for Competitive Advantage (Wiley Series in Environmental Quality Management) (Grace Wever)