Top Tasks. A How-to Guide Gerry McGovern

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them.Developed as a result of 15 years of research and practice.Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more.More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages. Это и многое другое вы найдете в книге Top Tasks. A How-to Guide (Gerry McGovern)