“A well thought-out piece, systematic and evidence-based book… Soita has taken the boldest steps in recent history of the commercial health and fitness industry(usually elusive and not easy to penetrate to establish the goings-on there-in) to scientifically research and report justifiably on service delivery status – findings many scholars and practitioners will find significant in practical terms and application within the service outlets.” Connie Adron N Nsibambi – African Sports Management Association Executive Это и многое другое вы найдете в книге Service Quality In Commercial Health And Fitness Clubs (Paschal Wanzalla Soita,Edwin K. Wamukoya and Peter Mwangi Wanderi)
Service Quality In Commercial Health And Fitness Clubs Paschal Wanzalla Soita, Edwin K. Wamukoya and Peter Mwangi Wanderi (книга)
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