Libraries from ancient times exist to serve the information needs of users. Accessibility of information is not a new concept; it exists through decades. Libraries being a service agency serve an important role of providing access to valuable information sources through rendering library services and also supporting research work of academicians in the nation. Libraries are the entities which need constant up gradations to be able to meet the growing expectations of their users. Users are expecting more things from the library along with the books. Accessibility to the required information at a fast rate as well as quick response to the query is the expectation of users.The libraries need to introduce such type of services which should match the expectations of the present users. Therefore for monitoring, meeting, and exceeding the needs of the customers; assessing library services has become essential.Assessing service quality in select Management Institutional Libraries will not... Это и многое другое вы найдете в книге Assessment of Service Quality: (Meenal Oak)