This vital, seminal work by Michael Levine proves that businesses get in trouble when they neglect small problems. If a window in a building is broken and left unrepaired, soon all the windows will be shattered, creating a perception of chaos. The same Это и многое другое вы найдете в книге Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards (Michael Levine)